Although you are under no contractual obligation with Happy Home Cleaning for your cleaning services and may terminate your services with us at any time, please see our Privacy Policy and Terms of Business for your reference.

 

Privacy Policy and Terms of Business

Privacy Policy

Happy Home Stroud is committed to keeping your data safe in line with current data protection legislation.

This privacy policy statement sets out the data processing practices carried out through your use of this website www.happy-home-gloucester.co.uk

If you have any requests concerning your personal information or any queries with regard to these practices please contact us at:

info@home-cleaning-gloucester.co.uk or 07807 362 481.

Information collected

We collect personal information from visitors to this web site through the use of enquiry forms and every time you email us your details. Other than this, we do not store or capture personal information but may simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.

Use of personal information

We may process personal information collected via this web site for the purposes of:

  • Identifying potential customers
  • Providing you with the services that you have subscribed to or registered for
  • Dealing with your requests and enquiries
  • Providing you with information about relevant products and services offered by Happy Home Stroud

We never sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Security

We endeavour to take all reasonable steps to protect your personal information and all the data collected by us is stored on a secure server. 

Retaining Your Data

      The information we collect about you may be subject to various regulatory and legislative requirements. We will endeavour not to keep your information for longer than is necessary. For any data we do retain, we will ensure the appropriate security and organisational measures are put in place to protect the use of your data.

Disclosures

We will only disclose personal information to companies and suppliers we work with, to deliver our services.

Your rights

We understand that you may not wish to be contacted about new or related products. If you wish, you can unsubscribe from our mailing list at any time by contacting:

 info@home-cleaning-gloucester.co.uk or 07807 362 481.

If you feel that any of the data we hold about you or your company is incorrect or has now changed, please feel free to contact us at:

 info@home-cleaning-gloucester.co.uk or 07807 362 481

Cookies

Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.

We may use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular website.

Comments or Complaints

Happy Home Stroud welcomes your comments regarding this Privacy policy. Feel free to contact us by email at info@home-cleaning-gloucester.co.uk

 

Terms of Business - Regular Cleaning

Service

  1. The cleaning rate is £12.00-£15.00 per hour per cleaner.
  2. The Client agrees to provide all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with Happy Home Cleaning Services.
  3. All cleaning equipment should be safe and in full working order.
  4. If the Client is not happy with the standard of service provided, Happy Home Cleaning Services will endeavour to find a replacement cleaner as soon as possible, usually by the next scheduled regular clean.
  5. All cleaners are interviewed thoroughly and references are sought for all cleaners. Happy Home Cleaning will endeavour to assign cleaners to regular jobs however, due to the nature of the business, this will not always be possible and a suitable replacement cleaner will be sent.
  6. We ask that Clients do not directly offer work to the cleaners provided by Happy Home Cleaning. Cleaners may be employed directly by the client only upon payment to Happy Home Cleaning Services of equivalent to 6 months of the regular cleaning invoice.
  7. Happy Home Cleaning Services will not be responsible for triggering any alarm systems. The Clients should give specific instructions for deactivation/activation of any household alarm systems.

Payment

  1. Payments for cleaning services must be made in cash or bank transfer on the day of cleaning. Bank Details: SORT CODE 30 96 26 and ACCOUNT NUMBER 29369960. Cash can be left in a sealed envelope on the day of cleaning and envelopes can be provided by Happy Home Cleaning.
  2. The Client can change the number of hours and the interval between cleaning visits by giving at least 48 hours’ notice before the next cleaning visit.

Complaints

  1. The Client accepts and understands that poor service; breakage/damage or theft must be reported within 24 hours from our service date. No claims can be made against Happy Home Cleaning Services after this time.
  2. In case of poor service Happy Home Cleaning Services will endeavour to rectify problems arising as a result of its work. Happy Home Cleaning Services will re-do the job free of charge where work has been completed to an unacceptable standard. In this instance, Happy Home Cleaning Services advises that the Client or a client's representative should be at the premises at the time of completion of the job so an inspection can be done and any correction is made on site on the same day.
  3. In the event of our negligence resulting to damage of your goods we may pay a sum equivalent to the cost of repair or replacement, whichever is the smaller sum, up to a maximum of £50 for any one item. This is dependent upon up to date payment of cleaning services rendered.
  4. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
  5. The Client agrees to provide Happy Home Cleaning Services with all required information regarding damages caused by our operatives.
  6. Key replacement/locksmith fees are paid only if keys are lost/broken or damaged by our operatives.

Insurance

  1. Please understand accidental damage will be covered within your own home and contents insurance policy.
  2. We carry Public and Employers Liability Insurance for all cleaners and clients within the home.

Cancellation

  1. The Client may cancel cleaning visits due to unforeseen circumstances, please provide as much notice as is possible. 
  2. The Client may terminate the whole service by giving 14 days advance notice in writing and specifying the last cleaning date.

 

Terms of Business – One Off Cleaning Services

Service 

  1. The cleaning rate is £16.00-£20.00 per hour per cleaner. Happy Home cleaning will provide all cleaning products and equipment required to carry out our one-off cleaning services.
  1. We ask that Clients do not directly offer work to the cleaners provided by Happy Home Cleaning. Cleaners may be employed directly by the client only upon payment to Happy Home Cleaning Services of equivalent to 6 months of the regular cleaning invoice.
  2. Happy Home Cleaning Services will not be responsible for triggering any alarm systems. The Clients should give specific instructions for deactivation/activation of any household alarm systems.

Complaints

  1. The Client accepts and understands that poor service; breakage/damage or theft must be reported within 24 hours from our service date. No claims can be made against Happy Home Cleaning Services after this time.
  2. In case of poor service Happy Home Cleaning Services will endeavour to rectify problems arising as a result of its work. Happy Home Cleaning Services will re-do the job free of charge where work has been completed to an unacceptable standard. In this instance, Happy Home Cleaning Services advises that the Client or a client's representative should be at the premises at the time of completion of the job so an inspection can be done and any correction is made on site on the same day.
  3. In the event of our negligence resulting to damage of your goods we may pay a sum equivalent to the cost of repair or replacement, whichever is the smaller sum, up to a maximum of £50 for any one item. This is dependent upon up to date payment of cleaning services rendered.
  4. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
  5. The Client agrees to provide Happy Home Cleaning Services with all required information regarding damages caused by our operatives.

Happy Home Cleaning Services reserves the right not to be responsible for:

  1. Delay for a cleaning visit due to traffic congestion
  2. Lack of hot water or electricity

Cancellation

  1. The Client may cancel the cleaning visit by giving at least 48 hours advanced notice.
  2. The Client agrees to pay the full price of the cleaning visit if he/she cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
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Tel: 01452-497131     Email:info@home-cleaning-gloucester.co.uk